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Susanna Saari

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ITIC 2018 Advisory Board
Susanna Saari Senior Lecturer Faculty of Engineering and Business, Turku University of Applied Sciences (TUAS) and Past President of Skål International

Susanna is co-author of: ‘Enhancing the competitiveness of a wellness tourism destination by coordinating the multiple actor collaboration’ (2017) at the Routledge Handbook of Health Tourism with Telle Tuominen and Daniel Binder. Furthermore, she is a co-author of How to develop a competitive health and well-being destination (2014) with Donna Dvorak and Telle Tuominen.

She holds an M.Soc.Sc in Leisure and Recreation studies and is a doctoral candidate at University of Lapland, majoring in tourism. Her doctoral dissertation will study urban wellbeing destinations. Susanna has been the project coordinator of both the WelDest (2010-2012) and the ILIS project (2008 -2010), financed by EU dealing with issues on health and wellness tourism destination development and spa management.

Susanna is a representative of TUAS at Turku Tourism Academy as well as a board member of The Finnish Society of Tourism Research. At international level she is the 2018 World President at SKAL International (Association of Travel and Tourism professionals, www.skal.org), worlds’ largest not for profit tourism organisation, and a board member of ‘The Code’, The Code of Conduct for the Protection of Children from Sexual Exploitation in Travel and Tourism (2016-2019).

Prof. Catheryn Khoo

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ITIC Advisory Board
Prof. Catheryn Khoo
Professor of Tourism and Hospitality
Torrens University Australia

Professor Catheryn Khoo is a Professor of Tourism and Hospitality at Torrens University Australia; Editor-in-Chief of the international scientific journal, Tourism Management Perspectives; worked as a Gender Expert in Tourism to the United Nations World Tourism Organization (UNWTO) and Resource Person to the Asian Development Bank.

In addition to training tourism and hospitality leaders in hospitality and tourism departments and universities worldwide, Professor Khoo has trained for the UNWTO Academy.

Professor Khoo has published several books and over 100 research articles on hospitality and tourism management. She has delivered projects for national and state tourism organizations, hospitality councils, tourism businesses, hotels, private corporations and NGOs in Asia and the Pacific.

Professor Khoo is also Special Advisor to World Women Tourism, serves on the Advisory Board of the International Tourism and Investment Conference and judges the annual Australia Queensland Tourism Awards. She is a formidable voice on women in tourism, and has appeared in, and been cited by, multiple international media including radio, newspapers and online media.

Prof. Dimitrios Buhalis

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Prof. Dimitrios Buhalis
Director of the eTourism Lab
Deputy Director of the International Centre
for Tourism And Hospitality Research

Professor Dimitrios Buhalis is the Head of Department Tourism and Hospitality, Director of the eTourism Lab and Deputy Director of the International Centre for Tourism and Hospitality Research, at Bournemouth University in England. In 2018 Bournemouth University was ranked 8th in the QS World University Rankings for Hospitality & Leisure Management.

He is also the First Vice President of the International Academy for the Study of Tourism, an Executive Board Member of the United Nations World Tourism Organisation (UNWTO) Affiliate Members and the Editor in Chief of the most established Journal in Tourism: Tourism Review.

He is a Strategic Management and Marketing expert with specialisation in Information Communication Technology applications in the Tourism, Travel, Hospitality and Leisure industries. His research area is cutting across a number of disciplines and is looking into adoption of innovations for creating value for both consumers and organisations.

Current research focus includes Smart Tourism, SoCoMo Marketing (Social media Context and Mobile Marketing), Augmented Reality, Experience management and Personalisation, Reputation and Social Media Strategies, Accessible and Special Diet (Alergens) Tourism.

Daniela Wagner

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ITIC 2018 Advisory Board
Daniela Wagner
Director, International Partnership
Jacobs Media Group

With an international remit, Daniela leads the overseas operation, bringing together travel professionals across the globe.

Daniela heads up strategic international business development for Travel Weekly Group and is responsible for creating new international events in Asia, the Middle East and Europe, as well as bringing new clients into the UK market through existing Travel Weekly channels.

She has a demonstrable track record of outstanding achievement within the travel industry and has had great success growing businesses due to her commercial creativity. She has applied her entrepreneurial and interpersonal skills very effectively in large corporate and start-up environments. Fluent in both German and French, she has an extensive network of top-level industry contacts around the globe.

Daniela is also responsible for co-ordinating European PATA chapters, recruiting and retaining members, co-ordinating key events (including the PATA Advocacy dinner) and securing sponsorship.

Isabel Hill

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ITIC 2018 Advisory Board
Isabel Hill Director National Travel and Tourism Office at US Department of Commerce

As Director of the National Travel and Tourism Office at the U.S. Department of Commerce, Ms. Hill is the senior career official with responsibility for travel and tourism for the United States Government and a globally recognized expert in tourism policy and planning.

Her office produces the national statistics on travel and tourism and promotes policies that support the competitiveness of the U.S. travel and tourism industry.

Ms. Hill led the development of the first National Travel and Tourism Strategy for the United States across 12 federal agencies and with the private sector, reflecting her skill in public-private engagement to advance shared objectives.

Ms. Hill also led negotiations to open the market for packaged leisure travel from China to the United States, and she advances U.S. policy in international travel and tourism fora.

Additionally, Ms. Hill directed the first International Tourism Promotion Program for the United States. Based on the platform ‘You’ve Seen the Films, Now Visit the Set’, the award-winning campaign paved the way for the creation of Brand USA, the nation’s first dedicated tourism marketing organization.

She is past Chair of the OECD Tourism Committee, a subject matter expert for the World Economic Forum, and sits on the Advisory Committee of the World Tourism Forum Lucerne.

Prior to her federal service, Ms. Hill was the Film Commissioner at the South Carolina Department of Commerce and Director of Business Development and Policy for the South Carolina Department of Parks, Recreation, and Tourism.

Najib Balala

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ITIC 2018 Advisory Board
Najib Balala EGH former Cabinet Secretary Ministry of Tourism and Wildlife Kenya
Honourable Najib Balala, EGH, was born in 1967 and is trained in International Urban Management at the University of Toronto, Canada. He underwent the Executive Program for Leaders in Development at the John F. Kennedy School of Government at Harvard University. CS Balala was early this year re-appointed as Cabinet Secretary for Tourism & Wildlife by H.E. Uhuru Muigai Kenyatta, CGH, President of the Republic of Kenya. He had been appointed as Cabinet Secretary for Tourism in the 2015 Government reshuffle. He moved from the Ministry of Mining, where he was appointed as Kenya’s first Minister in May 2013 and is credited with delivering the Draft Mining Bill in 2014, the first policy and institutional framework review of Kenya’s mining sector since 1940. Hon. Balala served simultaneously as Member of Parliament for Mvita Constituency, Mombasa, and as Kenya’s Minister for Tourism from April 2008 to March 2012, where he delivered the Tourism Bill and gave the sector a policy and legal framework geared towards maintaining sustainability. Then, he was elected Chairman of the United Nations World Tourism Organization in 2011 and was voted Best Tourism Minister in Africa in 2009 by Africa Investor (AI). He is credited with steering Kenya’s tourism sector to recovery following the post-election violence in 2008. He played a significant role in boosting growth and stability in the Kenyan and regional tourism sector, working closely with private and institutional investors, with conservation and regional development agencies to ensure that the economic potential of this vital sector was both prudently and sustainably managed.

Dr. Taleb Rifai

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ITIC 2018 Advisory Board
Dr. Taleb Rifai
Chairman ITIC &

Former Secretary General UNWTO

Dr. Taleb Rifai was the Secretary-General of the United Nations’ World Tourism Organization, based in Madrid, Spain, until 31 December 2017, having held the post since being unanimously elected in 2010.

After completing his B.S. in Architectural Engineering from the University of Cairo in 1973, Rifai went on to attain a master’s degree in Engineering and Architecture from the Illinois Institute of Technology (IIT) in Chicago, United States in 1979. In 1983, he received his PhD in Urban Design and Regional Planning from the University of Pennsylvania.

From 1973 to 1993, Mr. Rifai was a professor of Architecture at the University of Jordan in Amman. From 1993 to 1995, Rifai headed Jordan’s first Economic Mission to Washington DC, promoting trade, investments, and economic relations between Jordan and the United States. Rifai was also actively involved in policy making and developing investment strategies as Director General of the Investment Promotion Corporation (IPC) in Jordan (1995-1997).

In the three years preceding his service in the Jordanian Cabinet, he was appointed the CEO of Jordan’s Cement Company, one of the country’s largest public shareholding companies with over 4,000 employees. During his term he successfully led the first large-scale privatization and restructuring scheme in Jordan, by bringing in the French cement company Lafarge in 1998 and continued to serve as CEO under the new Lafarge management. From 1999 to 2003, he served in several ministerial portfolios in the Government of Jordan. First, he was appointed Minister of Planning and International Cooperation, in charge of Jordan’s Development Agenda and bilateral and multilateral relationships with donors and agencies. He was subsequently appointed Minister of Information, the spokesman of the Government of Jordan, as well as being in charge of communications and public media. During his tenure, he embarked on restructuring public media and in particular the Jordan Television Network.

In 2001, his portfolio was expanded to include the Ministry of Tourism and Antiquity, where he established Jordan’s first Archaeological Park in the ancient city of Petra in collaboration with UNESCO and the World Bank. He also realized several large projects in Jerash, the Dead Sea and Wadi Rum. As Minister of Tourism, he was the Chairman of the Jordan Tourism Board, President of the Amman School for Tourism and Hospitality and was elected Chairman of the Executive Council of UNWTO in 2001.

Prior to assuming his post at the UNWTO, Taleb Rifai was the Assistant Director-General of the International Labour Organization (ILO) for three consecutive years. His responsibilities included the overall supervision and implementation of the International Labor Standards, as well as advising on labor markets and employment policies, particularly in the Middle East region.

Taleb Rifai served as the Deputy Secretary-General of the World Tourism Organization (UNWTO) from February 2006 to February 2009, at which point he took over the role of Secretary-General ad interim on 1 March 2009. Rifai was selected as the official candidate to be presented to entire 155 member inter-governmental body on 12 May 2009, receiving 20 out of 31 votes. Korean Dr. Oh Jee-Chul, from the Korea Tourism Organization (KTO), received 10 out of the 11 remaining votes, with the final single vote being given to Mr. Khalid Malik, the Pakistani UN Resident Coordinator in China. The fourth candidate, Mr. Arab Hoballah, the Chief of Sustainable Consumption and Production in the UN Environment Program of Lebanon, withdrew. In October 2009, Rifai was unanimously elected by the entire body, and began his four-year term on 1 January 2010.

He was elected for a second four-year term, starting in January 2014, by the 20th Session of UNWTO General Assembly in August 2013 and served in that capacity through 2017. In his Statement of Intent and Management for the period 2014-2017, Rifai expressed his sense of gratitude and accomplishment looking back at his first term as UNWTO Secretary-General, and outlined the focus for his current term: Travel and Tourism’s contributions and responsibilities in a rapidly changing global scene, UNWTO leading the Travel and Tourism Agenda, and the assessment of the reform process UNWTO underwent between 2009-2013.

Advisory Board Members 2019

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Chairman
ITIC 2018 Advisory Board
Dr. Taleb Rifai Former Secretary General United Nations World Tourism Organization (UNWTO) more…
Vice-Chairman
ITIC 2018 Advisory Board
Hon. Najib Balala, EGH Cabinet Secretary Ministry of Tourism and Wildlife Kenya more…
 

Members

ITIC 2018 Advisory Board
Gerald Lawless WTTC Ambassador, Former Chairman of WTTC, Former President & Group CEO of Jumeirah Group more…
Isabel Hill Director National Travel and Tourism Office (USA) more…
ITIC 2018 Advisory Board
Anita Mendiratta Founder & President CACHET Consulting more…
ITIC 2018 Advisory Board
Daniela Wagner Director, International PartnershipJacobs Media Group (UK) more…
ITIC 2018 Advisory Board
Prof. Dimitrios Buhalis Director of the eTourism Lab Deputy Director of the International Centre for Tourism And Hospitality Research (UK) more…
Susanna Saari Senior Lecturer Faculty of Engineering and Business, Turku University of Applied Sciences (TUAS) and Past President of Skål International more…
ITIC 2018 Advisory Board
Dr. Catheryn Khoo-Lattimore Senior Researcher & Lecturer Griffith Institute for Tourism Brisbane, Australia more…
ITIC 2018 Advisory Board
Ibrahim Ayoub ITIC Organiser and CEO Daiichi Display Ltd more…
ITIC Advisory Board 2019
Phillip Cash Consultant Airport Operations and Management more…

Secretary to the Board

Secretary to the Board

Paul Hoskins Managing Director Fulcrum Travel Marketing+PR more…

Rebranding tourism in Africa

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Despite its wealth of natural attractions, Africa still only attracts 4.2% of the world’s tourists. Unchallenged negative stereotypes about the continent and an over-reliance on traditional markets are undermining growth in the sector. This can be corrected. Report by Thomas Collins.

While much has been said about the political and economic realities of Africa, one sector is consistently overlooked: tourism. For many African countries, the sector plays a significant role in the economy and as the world deepens its inter-connectivity, the continent is presented with a sizeable opportunity.

Indeed, from picture-perfect beaches and great open savannahs to bustling metropolises full of culture, Africa has much to offer. It is sad then that most non- Africans travelling the continent do so either only for business, or for humanitarian purposes.

Africa has still not penetrated global consciousness as a viable holiday destination and according to the United Nations World Tourism Organisation (UNWTO) attracted only 4.2% of the world’s tourists last year.

Interestingly, the best way to explain these low figures is by looking less at tangible assets like infrastructure and power and more at intangible assets like perceptions and stereotypes.

Africa’s failure to remarket itself has left the brand overwhelmingly defined by media images of conflict, poverty and disease.

Yet for all who regularly engage with the continent, the ‘single story’ characterisation of Africa barely scratches the surface.

Thankfully, nuance is slowly being added to the continent’s voice and people like Taleb Rifai, ex Secretary-General of UNWTO, remain positive about the future while recognising the issues at hand.

ONLY WAY IS UP

‘Tourism in Africa is still very novel but it is catching up quickly,’ says Rifai. ‘The important thing is that the growth rate in Africa is higher than anywhere else in the world.’

Currently Africa attracts between 60-65m tourists per year but Rifai predicts this figure will more than double to 150m by 2030.

A large and often overlooked explanation of this predicted growth is the ever-increasing importance of the Chinese market in all aspects of African affairs. Last year, the UNWTO logged that Chinese tourists spent $258bn globally, almost twice as much as the US in second place, and $70bn more than Germany, France and the UK combined.

Rifai argues that Africa must capitalise on this growing phenomenon and advises a move away from more traditional tourist markets.

‘All in all, I think African countries do not take the Asian market too seriously,’ he says. ‘The overdependence on the traditional North American and European markets has to be revisited.’

Chinese tourists themselves have clearly taken to Africa as a tourist destination.

According to Standard Bank, the number of Chinese tourists in Kenya will hit 60,000 this year; doubling the figure from 2015.

The Industrial and Commercial Bank of China has even launched a new credit card, in partnership with Kenya’s Stanbic Bank, specifically for Chinese tourists visiting the East-African country.

This shows great intent and should be recognised and built upon by government and corporations alike.

Another factor to build on is Africa’s growing interconnectivity. The difficulties associated with travelling around the African continent ‘ranging from visa issues to basic travel infrastructure and flight paths ‘have traditionally deterred tourists.

Rifai points to the African Union’s recent implementation of the Single African Air Transport Market as evidence of improvements to travel in the region.

Smaller carriers, he argues, will now be able to fly between more countries, as a de-regulated market reduces some of the financial burdens previously inhibiting local operators.

Finally, global tourism trends are aligning nicely with what Africa naturally has to offer. ‘It is one of the only places in the world where you have real natural life that is well preserved and taken care of; which is consistent with the new trends,’ he says.

As tourists push authenticity further up their wish-list, Africa can only stand to gain.

REBRANDING AFRICA

While global market forces are inadvertently working to ensure a boost to the number of tourists in Africa, some negative perceptions nevertheless remain at play.

Rifai argues Africa needs to actively rebrand itself to more successfully attract tourists.

‘Branding is bringing the best out of what you are,’ he explains. ‘There is so much energy and goodness but none of it is being shown.’

For Rifai, the way to rebrand is by actively working to overturn or reclaim some of the stereotypes, and also, presenting a more nuanced picture of Africa.

He explains that the continent can overturn some of its negative cliches and use them to its advantage.

‘You go to some African destinations and find what Europeans call chaos,’ he says. ‘I call that energy; I wouldn’t call it chaos. I look at poor neighbourhoods and instead of seeing poverty I see life. You need to look at some of these stereotypes that are seen internationally as not so positive and introduce them in a way as if to say, this is who we are, come and see it.’

Indeed, in his view, for every negative story about Africa, the continent should respond with a thousand more about success as this would help change public perceptions. ‘Concentrate on stories of young men and women who are making progress,’ he suggests.

At the same time, Rifai warns against of the dangers of presenting Africa to the world as a homogeneous bloc. This, he argues, already dictates how much of the world views Africa, and has had a negative impact in the past.

‘We have to be very careful about marketing Africa as a whole,’ he warns. ‘When we had Ebola the entire African continent suffered. People were unaware that Portugal and Spain were in fact closer to the epicentre than Kenya and South Africa.’

A global umbrella brand can be created but he advises it must also be textured with Africa’s hugely diverse array of 54 countries.

‘There are so many cultures and sub-cultures in Africa,’ he says. ‘Mauritius is not Angola, Angola is not Tunisia and Tunisia is not Egypt.’

As the continent’s global brand gradually improves and market forces align with what Africa has to offer, the sector will only go from strength to strength.

‘I am very excited about the future of tourism in Africa,’ finishes Rifai.