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ITIC 2018 Advisory Board
Dr. Taleb Rifai
Chairman ITIC & Former Secretary General
United Nations World Tourism Organization (UNWTO)

Dr. Taleb Rifai was the Secretary-General of the United Nations’ World Tourism Organization, based in Madrid, Spain, until 31 December 2017, having held the post since being unanimously elected in 2010.

After completing his B.S. in Architectural Engineering from the University of Cairo in 1973, Rifai went on to attain a master’s degree in Engineering and Architecture from the Illinois Institute of Technology (IIT) in Chicago, United States in 1979. In 1983, he received his PhD in Urban Design and Regional Planning from the University of Pennsylvania.

From 1973 to 1993, Mr. Rifai was a professor of Architecture at the University of Jordan in Amman. From 1993 to 1995, Rifai headed Jordan’s first Economic Mission to Washington DC, promoting trade, investments, and economic relations between Jordan and the United States. Rifai was also actively involved in policy making and developing investment strategies as Director General of the Investment Promotion Corporation (IPC) in Jordan (1995-1997).

In the three years preceding his service in the Jordanian Cabinet, he was appointed the CEO of Jordan’s Cement Company, one of the country’s largest public shareholding companies with over 4,000 employees. During his term he successfully led the first large-scale privatization and restructuring scheme in Jordan, by bringing in the French cement company Lafarge in 1998 and continued to serve as CEO under the new Lafarge management. From 1999 to 2003, he served in several ministerial portfolios in the Government of Jordan. First, he was appointed Minister of Planning and International Cooperation, in charge of Jordan’s Development Agenda and bilateral and multilateral relationships with donors and agencies. He was subsequently appointed Minister of Information, the spokesman of the Government of Jordan, as well as being in charge of communications and public media. During his tenure, he embarked on restructuring public media and in particular the Jordan Television Network.

In 2001, his portfolio was expanded to include the Ministry of Tourism and Antiquity, where he established Jordan’s first Archaeological Park in the ancient city of Petra in collaboration with UNESCO and the World Bank. He also realized several large projects in Jerash, the Dead Sea and Wadi Rum. As Minister of Tourism, he was the Chairman of the Jordan Tourism Board, President of the Amman School for Tourism and Hospitality and was elected Chairman of the Executive Council of UNWTO in 2001.

Prior to assuming his post at the UNWTO, Taleb Rifai was the Assistant Director-General of the International Labour Organization (ILO) for three consecutive years. His responsibilities included the overall supervision and implementation of the International Labor Standards, as well as advising on labor markets and employment policies, particularly in the Middle East region.

Taleb Rifai served as the Deputy Secretary-General of the World Tourism Organization (UNWTO) from February 2006 to February 2009, at which point he took over the role of Secretary-General ad interim on 1 March 2009. Rifai was selected as the official candidate to be presented to entire 155 member inter-governmental body on 12 May 2009, receiving 20 out of 31 votes. Korean Dr. Oh Jee-Chul, from the Korea Tourism Organization (KTO), received 10 out of the 11 remaining votes, with the final single vote being given to Mr. Khalid Malik, the Pakistani UN Resident Coordinator in China. The fourth candidate, Mr. Arab Hoballah, the Chief of Sustainable Consumption and Production in the UN Environment Program of Lebanon, withdrew. In October 2009, Rifai was unanimously elected by the entire body, and began his four-year term on 1 January 2010.

He was elected for a second four-year term, starting in January 2014, by the 20th Session of UNWTO General Assembly in August 2013 and served in that capacity through 2017. In his Statement of Intent and Management for the period 2014-2017, Rifai expressed his sense of gratitude and accomplishment looking back at his first term as UNWTO Secretary-General, and outlined the focus for his current term: Travel and Tourism’s contributions and responsibilities in a rapidly changing global scene, UNWTO leading the Travel and Tourism Agenda, and the assessment of the reform process UNWTO underwent between 2009-2013.

Phillip Cash

ITIC Advisory Board 2019
Phillip Cash
Consultant
Airport Operations and Management

Phillip has been developing, operating and managing airports in Australia and overseas for over 30 years providing services and passenger terminal and airfield infrastructure for travellers, airlines and airport stakeholders.

He has held the positions of CEO and Head of Airport Operations at international and regional airports including Sydney, Mauritius and Mumbai airports. Drawing on his engineering and management experience, Phillip focuses on delivering value to stakeholders and travel experiences that promote the destination.

Ibrahim Ayoub

ITIC 2018 Advisory Board
Ibrahim Ayoub
Group Chief Executive Officer & MD
ITIC & Invest Tourism Ltd

Board Member – Keynote Speaker – Experienced Financial Advisor specialised in structuring investments in travel and tourism, real estate, mixed-use projects and other sectors of the economy.

Holder of a Master’s in Finance from the University Paris 1 Pantheon Sorbonne (IAE Paris), France, since 2018, Ibrahim is the Founding Partner, Group CEO and Board Member of International Tourism Investment Corporation Ltd, ITIC Ltd, and Invest Tourism Ltd which are UK-based companies and is also a Director of Daiichi Display Ltd, located in Mauritius. The businesses he spearheads, provide financial advisory and consultancy services facilitating and structuring investments in projects in hospitality and other sectors of the economy but also insights, market intelligence, publishing and marketing services to enhance the value of his customers. In addition, ITIC Ltd specializes in the conception, production and organisation of tourism investment conferences around the world (London, Botswana, South Africa, UAE, Saudi Arabia, Bulgaria, Jamaica, Mauritius, etc.).

Ibrahim hails from a family of industrialists who pioneered in the 1930s the introduction of heavy vehicles (buses and lorries) in Mauritius, an island in the southern part of the Indian Ocean. With the entrepreneurial skills and business acumen he acquired from his family, he brings to his clients a unique blend of 30 years of hands-on experience and multi-faceted advisory services in a broad spectrum of business areas ranging from financial services to tourism, real estate, and mixed-use development as well as in the classy creation & organization of events, marketing, and publishing.

Ibrahim has earned over the years a well-deserved global reputation by advising governments on their investment strategies to channel FDI to their destinations. His in-depth expertise in Corporate Finance is highly sought by the private sector in developing project concepts, business plans, and financial modeling as well as fundraising to clients in structuring either debt or equity or a combination of both for their projects. He also advises and structures partnerships and joint ventures for his clients.

Ibrahim has been instrumental in building a recognized global brand called the International Tourism & Investment Conference – ITIC (www.itic.uk). ITIC delivers annual international tourism investment conferences in different parts of the world in collaboration with ministries of tourism of different countries and the leading industry organisations to provide a forum for delegates to interact with leaders and policymakers of the travel and tourism and financial services sectors to discuss current but also emerging issues and challenges as well as on future trends in the sustainable development of travel and tourism. Ibrahim has also created a platform for project owners/developers to engage with potential investors.

During his career, he has also been working with high-profile companies and multinationals to develop their marketing and communication strategies. One of his major achievements was advising one of the leading banks in Mauritius on their marketing and communication strategies as well as advising on the rebranding of the bank. His company was bestowed the award of the best Annual Report design by PWC in Mauritius in 2005.

From 1994 up to 2018, he played an influential role in publishing several financial publications for his blue-chip clients in Mauritius and Africa as well as for the Mauritian government.

He was also the Founder member of FAIR (Fournisseur d’Acces à l’Internet Réunis) and in the years 2000-2004, he played an instrumental role by participating with members of the association in high-level negotiations leading to the liberalisation of the telecommunications industry of the island.

Ibrahim has hands-on experience in marketing and communication as well as the relevant financial academic background in Corporate Restructuring, Mergers & Acquisitions, Strategy and Financial Consulting, Legal, Fiscal and Financial Engineering, Bank Management and Investment Strategy and Capital Raising leading a project from its initial stage/conception up to its final delivery at world-class quality to any place in the world.

Last but not least, Ibrahim serves on the Boards of numerous organisations such as the International Tourism & Investment Conference, Investing in Tourism Sustainability Conference for Southeast Europe and the Commonwealth Entrepreneurs Club. He is also a member of the Institute of Directors in the UK and the London Chamber of Commerce and Industry, of the African Tourism Board and was a member of the Project Hope Africa Covid-19 Task Force. In Mauritius, he was the former President of Skal International-Mauritius and a founding member of the Rotary Club of Floreal.

Anita Mendiratta

ITIC 2018 Advisory Board
Anita Mendiratta Founder & President CACHET Consulting

A trusted and respected strategic advisor and six-time author in Tourism & Development, London-based Anita Mendiratta is the Founder and President of CACHET CONSULTING. With over two decades of global professional working and living experience, Anita has developed an innate ability to feel the ‘heartbeat’ of societies – the economic, social, political, cultural and environmental dynamics impacting and inspiring nations facing change, making her highly sought after strategist & advisor in the areas of national growth, development, and often, recovery.

Alongside her business leadership, Anita is also honoured to hold roles including:

  • Special Advisor to the Secretary General of the UNWTO
  • Strategic partner to the WORLD BANK GROUP, IATA, ATAG and the WTTC
  • Lead consultant of CNN International’s T.A.S.K. GROUP

With an international reputation as a confidante at the highest levels, Anita has become a sought after speaker, moderator, facilitator, Board member and coach for leaders and nations across the globe.

Prof. Catheryn Khoo

ITIC Advisory Board
Prof. Catheryn Khoo
Professor of Tourism and Hospitality
Torrens University Australia

Professor Catheryn Khoo is a Professor of Tourism and Hospitality at Torrens University Australia; Editor-in-Chief of the international scientific journal, Tourism Management Perspectives; worked as a Gender Expert in Tourism to the United Nations World Tourism Organization (UNWTO) and Resource Person to the Asian Development Bank.

In addition to training tourism and hospitality leaders in hospitality and tourism departments and universities worldwide, Professor Khoo has trained for the UNWTO Academy.

Professor Khoo has published several books and over 100 research articles on hospitality and tourism management. She has delivered projects for national and state tourism organizations, hospitality councils, tourism businesses, hotels, private corporations and NGOs in Asia and the Pacific.

Professor Khoo is also Special Advisor to World Women Tourism, serves on the Advisory Board of the International Tourism and Investment Conference and judges the annual Australia Queensland Tourism Awards. She is a formidable voice on women in tourism, and has appeared in, and been cited by, multiple international media including radio, newspapers and online media.

Prof. Dimitrios Buhalis

Prof. Dimitrios Buhalis
Director of the eTourism Lab
Deputy Director of the International Centre
for Tourism And Hospitality Research

Professor Dimitrios Buhalis is the Head of Department Tourism and Hospitality, Director of the eTourism Lab and Deputy Director of the International Centre for Tourism and Hospitality Research, at Bournemouth University in England. In 2018 Bournemouth University was ranked 8th in the QS World University Rankings for Hospitality & Leisure Management.

He is also the First Vice President of the International Academy for the Study of Tourism, an Executive Board Member of the United Nations World Tourism Organisation (UNWTO) Affiliate Members and the Editor in Chief of the most established Journal in Tourism: Tourism Review.

He is a Strategic Management and Marketing expert with specialisation in Information Communication Technology applications in the Tourism, Travel, Hospitality and Leisure industries. His research area is cutting across a number of disciplines and is looking into adoption of innovations for creating value for both consumers and organisations.

Current research focus includes Smart Tourism, SoCoMo Marketing (Social media Context and Mobile Marketing), Augmented Reality, Experience management and Personalisation, Reputation and Social Media Strategies, Accessible and Special Diet (Alergens) Tourism.

Dr. Taleb Rifai

ITIC 2018 Advisory Board
Dr. Taleb Rifai
Chairman ITIC &

Former Secretary General UNWTO

Dr. Taleb Rifai was the Secretary-General of the United Nations’ World Tourism Organization, based in Madrid, Spain, until 31 December 2017, having held the post since being unanimously elected in 2010.

After completing his B.S. in Architectural Engineering from the University of Cairo in 1973, Rifai went on to attain a master’s degree in Engineering and Architecture from the Illinois Institute of Technology (IIT) in Chicago, United States in 1979. In 1983, he received his PhD in Urban Design and Regional Planning from the University of Pennsylvania.

From 1973 to 1993, Mr. Rifai was a professor of Architecture at the University of Jordan in Amman. From 1993 to 1995, Rifai headed Jordan’s first Economic Mission to Washington DC, promoting trade, investments, and economic relations between Jordan and the United States. Rifai was also actively involved in policy making and developing investment strategies as Director General of the Investment Promotion Corporation (IPC) in Jordan (1995-1997).

In the three years preceding his service in the Jordanian Cabinet, he was appointed the CEO of Jordan’s Cement Company, one of the country’s largest public shareholding companies with over 4,000 employees. During his term he successfully led the first large-scale privatization and restructuring scheme in Jordan, by bringing in the French cement company Lafarge in 1998 and continued to serve as CEO under the new Lafarge management. From 1999 to 2003, he served in several ministerial portfolios in the Government of Jordan. First, he was appointed Minister of Planning and International Cooperation, in charge of Jordan’s Development Agenda and bilateral and multilateral relationships with donors and agencies. He was subsequently appointed Minister of Information, the spokesman of the Government of Jordan, as well as being in charge of communications and public media. During his tenure, he embarked on restructuring public media and in particular the Jordan Television Network.

In 2001, his portfolio was expanded to include the Ministry of Tourism and Antiquity, where he established Jordan’s first Archaeological Park in the ancient city of Petra in collaboration with UNESCO and the World Bank. He also realized several large projects in Jerash, the Dead Sea and Wadi Rum. As Minister of Tourism, he was the Chairman of the Jordan Tourism Board, President of the Amman School for Tourism and Hospitality and was elected Chairman of the Executive Council of UNWTO in 2001.

Prior to assuming his post at the UNWTO, Taleb Rifai was the Assistant Director-General of the International Labour Organization (ILO) for three consecutive years. His responsibilities included the overall supervision and implementation of the International Labor Standards, as well as advising on labor markets and employment policies, particularly in the Middle East region.

Taleb Rifai served as the Deputy Secretary-General of the World Tourism Organization (UNWTO) from February 2006 to February 2009, at which point he took over the role of Secretary-General ad interim on 1 March 2009. Rifai was selected as the official candidate to be presented to entire 155 member inter-governmental body on 12 May 2009, receiving 20 out of 31 votes. Korean Dr. Oh Jee-Chul, from the Korea Tourism Organization (KTO), received 10 out of the 11 remaining votes, with the final single vote being given to Mr. Khalid Malik, the Pakistani UN Resident Coordinator in China. The fourth candidate, Mr. Arab Hoballah, the Chief of Sustainable Consumption and Production in the UN Environment Program of Lebanon, withdrew. In October 2009, Rifai was unanimously elected by the entire body, and began his four-year term on 1 January 2010.

He was elected for a second four-year term, starting in January 2014, by the 20th Session of UNWTO General Assembly in August 2013 and served in that capacity through 2017. In his Statement of Intent and Management for the period 2014-2017, Rifai expressed his sense of gratitude and accomplishment looking back at his first term as UNWTO Secretary-General, and outlined the focus for his current term: Travel and Tourism’s contributions and responsibilities in a rapidly changing global scene, UNWTO leading the Travel and Tourism Agenda, and the assessment of the reform process UNWTO underwent between 2009-2013.

Advisory Board

The Role and Structure

For the purpose of this conference, the organisers have set up a high level ITIC Advisory Board to take appropriate decisions with regard to the organisational aspects of the conference: themes, institutional involvement, key decision-makers, resource persons, opportunities for networking, venue, logistics etc.

The ITIC Advisory Board is chaired by Dr Taleb Rifai, former Secretary-General of the United Nations World Tourism Organization. He leads a team of tourism experts from across the globe to discuss the modus operandi of the conference with a focus on rolling-out a roadmap for the future of this industry amidst the prevailing world conditions: economic uncertainties, conflicts, natural calamities, climate change, terrorism, changing paradigm for tourist safety and security, and more. Consequently, technical interventions by sector specialists in the conference will be duly screened by the Board with a view of ensuring high-level discussions for a high calibre audience.