Tom Jones

ITSC 2019 Speaker
Tom Jones Senior Partner
Finn Partners

Tom Jones, Senior Partner, is a senior communications specialist with more than twenty years of healthcare-specific experience developing and executing award-winning public relations and corporate communications initiatives, building and managing high-performance communications teams, and driving measurable business results for his clients. Tom’s experience in wellness encompasses some of the world’s largest and best-recognized brands in a broad range of areas, and includes corporate and brand communications, consumer and professional outreach, issues management, media relations, advocacy relations, corporate reputation management, leadership communications, internal and sales force communications, and social media initiatives.

Prior to joining FINN, Tom held leadership positions at PR agencies and also was Executive Director of Communications for Novartis, where he oversaw the creation, development and implementation of public relations programs for the company’s dermatology, neuroscience, diabetes, respiratory, arthritis and gastrointestinal franchises. In this role, he was heavily engaged with marketing teams helping with pre-launch, market introduction and promotional activities.

Dinky Puri

ITIC Speaker
Dinky Puri
Founding Partner
Eagle Wing Group

Founding member Eagle Wing Estates & Hotels with offices in Singapore, Dubai , India and the region. In the KSA we partner with a company called Warifat Hospitality and provide Hotel asset management services and Hospitality advisory. The Jabal Omar Development hospitality portfolio is a part of Warifat’s scope in KSA amongst other clients.

Dinky has over with over 40 years international experience in management and operations of hotels, resorts, office buildings, mixed-use developments and retail complexes. He has been recognized as an industry innovator, strategy focussed, goal driven and motivating hospitality and development professional. Has a proven track record in hotel, leisure, tourism sales , marketing, identifying and negotiating management contract opportunities and new joint venture projects, providing operational based advice to owners and financiers.

He served as Managing Director of Longwing Asset Management,a Dubai Holding entity, responsible for asset management of Jumeirah Group of Hotels and other key assets owned by Dubai Holding in the international markets. He served as a Director of Dubai Investment Group for their overseas investment companies. He held overall responsibility as the owners representative for driving profitability, standards, lender relationship, operator performance and asset management of the assets. He lead the transaction team of the owners for the Jumeriah Essex House in New York asset sale successfully.

Prior to joining Dubai Holding group, Dinky served as the Head of Asset Management for the Hospitality division of the Majid Al Futtaim Group. Dinky also served as President of Millennium & Copthorne Hotels Plc for Europe and the Sr Vice President of the group a London stock exchange listed Hotel company. He also served the group as their Sr Vice President hotels based in Singapore. He had a distinguished career with Intercontinental Hotel Group, Ganun International, Oberoi Hotels, Steigenberger & Maritim Hotels. He has held senior executive positions in operations and development. His experience has taken him on key assignments with the worlds most renowned companies across Europe, America, Asia, China, Middle East and the Indian sub continent.

Ashwin Kumar Seetaram

ITSC 2019 Speaker
Mr. Ashwin Kumar Seetaram Director of Tourism
Ministry of Tourism and Leisure Mauritius

Mr. Ashwin Kumar Seetaram holds a BSc (Hons) and a MBA in Tourism Management. He started his professional career when he joined the civil service as a Tourism Planner at the Ministry of Tourism in 2001.

With a view to better understand the dynamics of the industry he moved to the private sector in 2008. In the private sector, he served several organisations strengthening his experience in the accommodation sector, the academic field and in different tourism activities.

After 19 years of experience in both the public and private sector, he has been appointed as Director of the Technical Unit of the Ministry of Tourism in 2019.

CEO of hotel giant IHG reveals post-Covid standards for its 5,600 properties

Keith Barr CEO IHG

SUMMIT NEWS June 8, 2020

One of the world’s biggest hotel chains has laid out the standards that will ensure post-pandemic safety for guests at its 5,600 hotels across 100 countries.

‘We’re making sure that we provide a safe environment so customers can enjoy themselves because they do want to travel,’ InterContinental Hotels Group (IHG) CEO Keith Barr.

That means no more than three people will be allowed into an elevator at the same time,  buffets and restaurants will be eliminated in favor of grab-and-go dining, and room service will be contactless.

Mr Barr is a guest panellist at a special virtual summit The Future of Travel & Tourism on Wednesday June 10, 2020.

He will be part of a session titled ‘Planning for the future: Understanding globalisation in the post Covid-19 world and the investment measures needed to boost recovery of the global travel and tourism industry’ from 11am (UK time).

Barr, who stepped in the CEO role at IHG three years ago heads a chain, which includes popular brands like Holiday Inn, Crowne Plaza, and Regent Hotels and Resorts, also said that swimming pools in his hotels will be socially distanced.

THE FUTURE OF TRAVEL & TOURISM VIRTUAL CONFERENCE June 10, 2020 DETAILS & REGISTRATION

There will be temperature screening at the front desks, hand sanitizer stations positioned throughout the facility, social distancing markers in public areas, and decluttering rooms in the public spaces to make sure that high-touch items are no longer present.

Barrtold ABC News in an interview that he expects demand for hotel rooms to pick up toward the summer as travelers will be getting into their cars rather than flying in planes to take vacations.

‘We think we are going to have a lot of domestic travel and not a lot of international travel, and it will be drive because people feel comfortable getting in their cars and driving to stay at a Holiday Inn or Holiday Inn Express,’ he said.

‘That’s going to be the travel trend, with fewer people wanting to get on flights.’

Earlier this month, InterContinental Hotels said it expects revenue per available room to plunge 80 per cent in April compared with last year and that the coronavirus crisis was the biggest challenge the hotel industry ever faced.

InterContinental Hotels Group has also introduced a new global standard of hotel cleanliness and hygiene following a major collaboration with internal and external specialists in operations, health, safety and guest experience.

The experts, collectively known as the IHG Global Cleanliness Board, liaised heavily with Cleveland Clinic Chief Clinical Transformation Officer, James Merlino, to design the company’s new best practices and implementation processes.

Building on IHG’s ‘Way of Clean’ program – which launched in 2015 in partnership with hygiene and cleaning technology brands Ecolab and Diversey – guests can expect to see enhanced and more visible cleaning practices in effect. These may include a reduction of high-touch in-room furnishings, new laundry protocols and visual verification of sanitised items such as glassware and the television remote control.

Underpinning the new hygiene regime is a ‘Clean Promise’ from IHG which states that if a guest is unsatisfied with the standard of cleanliness in their room, the property will immediately rectify the situation. The new policy took effect from June 1, 2020.

More visible charts informing guests when an area was last cleaned will pop up around hotel public spaces and facilities including fitness centres, swimming pools, lounges, restaurants and bars. Along with social distancing measures, new practices at hotel buffets, room services, catering and banquets are likely to be introduced in line with local health requirements.

Register Free to be part of the virtual summit on June 10, 2020, begins 9.15am (GMT+1) HERE

MORE NEWS HERE

SPEAKERS JUNE 10 2020

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theFuture of Travel June 10

REGISTER The ITIC-WTM virtual conference is FREE to attend online.

It focuses on three themes:

1. Health: dealing with Covid-19, and how we restore travellers’ confidence and rebuild business.

2. Investment: understanding the financial mechanisms that allow you to survive and rebuild.

3. Future: This may not be the last crisis, how can you prepare for any future global catastrophe

This virtual summit uses the latest video technology, viewable on your browser, will bring together more than 2,000 attendees in an interactive environment.

Margaux Constantin

ITSC 2019 Speaker
Margaux Constantin Associate Principal
McKinsey’s Dubai office

Margaux Constantin is an Associate Principal in McKinsey’s Dubai office. She leads McKinsey’s tourism destination service line globally .

Developed more than 30 region level and country level tourism strategies within the GCC, Middle East, Africa, Europe, North America and Asia including aspiration setting, value proposition, source markets and target segments, hospitality offering, infrastructure, product offering and marketing strategy, as well as potential deep dives in specific tourism related masterplans and FDI attraction.

Developed McKinsey’s Business Intelligence and Data Analytics toolkit for tourism Authored a report on Overcrowding with the WTTC articulating the key steps for destinations to become more sustainable.

Conducted multiple innovation summits for leading real estate developers and major events globally to help redefine what cities will look like in 2030 with a clear focus on the tourism value proposition. Themes addressed have included both hard infrastructure (utilities, buildings, grid network) and lifestyle (retail, entertainment, vibrant city life).

Margaux Constantin received a Master of Science in Management from HEC Business School in Paris.

Nicolas Mayer

ITIC Speaker
Nicolas Mayer
PWC Industry Leader Hospitality and Tourism EMEA
Managing Partner Global Center of Excellence Tourism & Hospitality

Industry Leader Lodging & Tourism Clients, PwC Nicolas Mayer has been holding the position of Industry Leader Lodging & Tourism Clients at PwC since 2000.

In his role as Industry Leader of PwC’s Lodging & Tourism Clients Group, he is responsible for the overall service delivery of PwC Switzerland’s Service Offering to Clients in this Industry through three Service Lines Tax + Legal, Assurance and Advisory. In Switzerland, the Lodging & Tourism Clients Group services clients in the tourism, travel, lodging and destination management sector and comprises 11 full time consultants and an additional multidisciplinary team of around 40 professionals. His own interests are in the areas of in lodging strategy consulting & transactions, operative optimization projects, integrated destination management models, as well as on systemic management of guest experience and guest satisfaction at the property, group or destination level. Nicolas currently serves over 60 Lodging & Tourism Clients worldwide, including over 25 independent upscale/luxury hotels and 5 global hotel operating companies. Nicolas Mayer obtained his Bachelor of Science (BSc.) degree in Hotel Administration from Cornell University and is a licensed CPA and ACCA. He is a frequent guest lecturer at Ecole Hôtelière de Lausanne, Cornell University.

Her Excellency Mrs. Majd Mohammad Shweikeh

ITSC 2019 Speaker
Her Excellency Mrs. Majd Mohammad Shweikeh Minister of Tourism & Antiquities
Jordan

Her Excellency Mrs. Majd Mohammad Shweikeh is the Minister of Tourism & Antiquities since Jan 2019till present.

Before that, she assumed several ministerial positions since 2015; Minister of ICT; minister of Public Sector Development and State Minister for institutional Public Sector Enhancement.

Excellency Shweikeh was the Founder of Masharek 360 solutions Middle East for High Performance Leadership between 2012-2015; and before that from 2010-2012, worked as a Group CEO of VITEL Middle East and Africa Limited leading 4 different Telecom companies, in GSM, Wireless Local Loop, Fiber Optic and CDMA in Jordan, Iraq and Africa. Between 2000 and 2010 Excellency Shweikeh worked in Orange Group, as a Vice president of Jordan telecom Group and CEO of Orange Mobile from 2006-2010. When she was named as the first female CEO of a GSM operator in the world. And Chief financial officer since 2000-2006 for MobileCom (currently branded Orange Mobile).

Excellency Shweikeh joined many boards as a Board Member in different organizations locally and internationally throughout her journey.

Dho Young-shim

ITSC 2019 Speaker
Dho, Young-shim Chairperson, UN SDGs Advocate Alumni
Chairperson, International Charity Foundation

EDUCATION
1960 -1966 Ewha Girl’s Junior and Senior High School; Seoul, Korea
1966 -1968 Contra Costa College; Contra Costa, California, U.S.A
1968 -1971 University of Wisconsin Bachelor of Science degree in Journalism and Public Relations; Minor in French Literature, Graduated with Honors: Madison, Wisconsin, U.S.A
1980 -1981 Sorbonne University Certificate in French Civilization and Language with Scholarship from the French Foreign Ministry – Paris, France
1982 -1984 University of Oklahoma Master of Arts in Public Administration
1986 Seoul National University National Policy Program, Graduate School of Public Administration

CAREER

National
1979 -1981 Conference Adviser to the National Assembly of the Republic of Korea
1981 -1985 Chief Protocol Secretary of the Speaker of National Assembly
1985 -1988 Chief of Staff of Foreign Affairs Committee of ROK National Assembly
1988 -1992 Member of National Assembly of Republic of Korea
1988 -1992 Vice Chairman of Foreign Affairs Committee of the ROK National Assembly
1993 Co-Host of Seoul Broadcast System’s(SBS) Monthly American Talk Show, Inside Washington
1995 -2007 President of The Hahoe Mask Dance Drama Preservation Society (Foundation of Andong Maskdance)
1999 -2000 Vice Chairman of the Organizing Committee for Visit Korea Year 2001-2002
2000 -2003 Chairperson of the Organizing Committee for Visit Korea Year 2001-2002
2001 -2003 Adviser and Board Member of the Korea Tourism Association
2001 -2006 Board Member of the Seoul Tourism Association
2002 -2003 Member of the 2003 ICCA (The International Congress and Convention Association) Korea Host Committee
2002 -2008 Chairperson of Korea Culture and Tourism Policy Institute of the Ministry of Culture and Tourism
2002 -2012 Chairperson of Busan Choir Organizing Committee
2003 Republic of Korea, The Ambassador of Cultural Cooperation
2003 -2007 Founder of The Korea BBB Association (Volunteer Service for Translation)
2003 -present Chairperson of The Korea Choral Institute
2004 -2006 Board Member of The Koguryo Research Foundation
2004 -2008 Board Member of The Korea National Tourism Organization
2005 -2006 Republic of Korea, The Ambassador of Tourism and Sports
2005 -2006 Chairperson of The National Image Promotion Board
2005 -2008 Adviser of The Korean Olympic Committee
2005 -2008 Board Member of The Korea International Broadcasting Foundation (Arirang TV)
2005 -2009 Arirang Café Special (Monthly talk show) – Host (Arirang TV)
2005 -2012 President of The Korea Orienteering Federation
2006 -2008 Chairperson of The Supporting Organization, Korean National Theater
2006 -2007 Chairperson of The Organizing Committee for Visit Gyeongbuk-KOREA 2007
2015 – present Board Member of Korea Women Parliamentarian Network

International

1981 -1988 Adviser to the Inter-parliamentary Union
1982 Organizer of the annual U.S.-Korea Parliamentary Conference (Northeast Asian Council) for the Center for Strategic and International Studies
1982 -1992 Member of Korean Delegation to the Inter-parliamentary Union (IPU)
1985 United States Congressional Fellow, Sponsored by American Political Science Association/Asia Foundation
1989 Fellow at the Center for Strategic and International Studies (CSIS), Washington, D.C.
2001 -2004 Vice Chairman of PATA (The Pacific Asia Travel Association), Korea Chapter
2002 -2004 Member of The 2004 PATA (The Pacific Asia Travel Association) Advisory Committee
2003 – present Board member of International Charity Foundation
2003 – 2004 Board Member of the Pacific Asia Travel Association
2003 – 2005 Vice Chairman of the Organizing Committee for Frankfurt Book Fair 2005
2004 – 2005 Member of the Advisory Committee for Asia-Pacific Week Berlin 2005
2004 – 2005 Member of the Advisory Committee for Korea-Japan Friendship Year 2005
2004 – 2012 Board Member of the International Federation for Choral Music, UNESCO
2004 – 2018 Korean Government Representative to the UNWTO ST-EP Foundation
2005 – 2017 Member of the UNWTO Strategic Group
2006 – 2018 Chairperson of the UNWTO ST-EP Foundation Board of Directors
2006 – 2010 Board Member of the Association High Performance Olympic Sports Training Center Monaco
2006 -2016 Member of The Silk Road Eminent Persons Group organized by UNDP, UNCTAD, UNWTO
2008 Awarded Title of High Knight of the Order of Merit by the Italian Republic
2008 – 2014 Member, 2014 Incheon Asian Games Organizing Committee
2008 – 2017 Special Envoy of UNWTO, Sustainable Tourism for Poverty Alleviation
2010 – 2015 United Nations Millennium Development Goals Advocacy Group, Member
2011 – 2013 Member of the PyeongChang 2013 Special Olympic Winter Games Organization Committee
2011 – 2018 Member of the PyeongChang 2018 Olympic & Paralympic Winter Games Bid Committee
2014 – 2015 Honorary Chairperson, 10th World Symposium of Choral Music Preparatory Committee in 2014
2016 – present United Nations Sustainable Development Goals Advocacy Group, Member
2017 Chair, UNWTO Transition Team
2017 – present Chairperson, International Charity Foundation
2018 – present Chairperson, UN SDGs Advocate Alumni
2018 – present Special Advisor, SDGs Center for Africa, Rwanda
2018 – present Special Advisor, PATA (Pacific Asia Travel Association),Thailand
2018 – present Member of the Board of Directors, GTRC (Global Tourism Resilience & Crisis Center), Jamaica
2018 – present Professor of Practice, Hong-Kong Polytechnic University, Hong-Kong
2019-present Chairperson Preparatory Committe ,ISTO (International Sports & Tourism Organization for peace & prosperity

Rob Broere

ITSC 2019 Speaker
Rob Broere VP-Industry Change
Seychelles

Rob Broere VP-Industry Change at Emirates Airline started his career in 1981 with KLM as programmer on the Reservation/Check-in system.

He joined Emirates in 1995 to install the newly acquired Emirates Res/DCS system and managed the system for Emirates and number of other airlines that were hosted on the system under the Mercator brand until 2013 when his focussed switched full time to the future of travel.

Since 2007 he has been representing Emirates and the middle east airlines at IATA as part of the Simplifying the Business (StB) program that focussed on the future of travel He has been one of the 2 leaders of the group throughout its existence. The StB program has set new direction for the passenger processes through projects like NDC, OneOrder and more recently OneID that set the way forward for Biometric processing.

Since the hit of Covid-19 Rob has been actively working to find a global way forward to open up borders while reducing the risk of spreading infection or having a 14 days quarantine imposed as that will adversely impact the travel business. He is working closely with IATA and WTTC taskforces on this topic

Alain St. Ange

ITSC 2019 Speaker
Alain St. Ange Former Tourism Minister
Seychelles

Alain St.Ange is the formerTourism Minister of the Seychelles who aspired to fly the Seychelles Flag at the United Nations World Tourism Organisation (UNWTO) if the island’s bid for the position of Secretary General had not been abruptly withdrawn.

Alain St Ange has been working in the tourism business all his working life and in Government services since 2009. He was appointed as the Director of Marketing for Seychelles. After one year of service, he was promoted to the position of CEO of the Seychelles Tourism Board.

In 2012 the Indian Ocean Vanilla Islands Regional Organization was formed and St Ange was elected as the First President of that Regional Organisation (Indian Ocean Vanilla Islands – Seychelles, Mauritius, Reunion, Madagascar, Comoros and Mayotte) and he remains the only one who was elected to serve a second back-to-back mandate.

Tourism was and remains St.Ange’s life and passion and he steered that industry with style and utmost devotion. It is in the 2012 Seychelles Cabinet of Ministers re-shuffle, that St Ange was appointed as Minister of Tourism and Culture and appointed by President Danny Faure in 2016 as Minister of Tourism. Civil Aviation, Ports & Marine which he resigned on 28 December 2016 in order to pursue a candidacy as Secretary General of the World Tourism Organisation.

Alain St.Ange is a Tourism Consultant heading the “Saint Ange Consultancy” and is responsible for the widely distributed weekly “Saint Ange Tourism Report”.