Raki Phillips

ITIC Speaker
Raki Phillips
Chief Executive Officer
Ras Al Khaimah Tourism Development Authority

Raki Phillips, CEO of Ras Al Khaimah Tourism Development Authority (RAKTDA) since Raki Phillips, CEO of Ras Al Khaimah Tourism Development Authority (RAKTDA) since June 2019, brings a wealth of industry experience to aid the continued growth of Ras Al Khaimah as one of the fastest growing destinations in the world and will spearhead RAKTDA’s drive to attract 3 million visitors by 2025, while developing the Emirate’s tourism infrastructure, creating sustainable investment opportunities and enhancing the quality of life for Ras Al Khaimah’s residents.

Phillips is an award-winning hospitality veteran and serial entrepreneur with over 20 years of experience working with some of the world’s most renowned brands including Ritz-Carlton Hotels, Fairmont Hotels & Resorts and Universal Studios Orlando. He was recognized & published by Hotelier Middle East as “Top 20 Most Powerful Arab Hoteliers”.

Phillips, an American national and a fluent Arabic speaker, has a great understanding of the region having worked in the Middle East since 2005 and specifically in the UAE since 2007.

Phillips joins RAKTDA, the authority tasked with establishing Ras Al Khaimah as a world-class destination for leisure and business travel, from the Dubai based International Hospitality Consulting Group INHOCO, where he was Senior Partner and Senior Vice President of Development. In this role he developed hotel project pipelines exceeding $5 billion in assets and negotiated multimillion-dollar hotel deals for global luxury brands in 12 countries and 26 markets.

As well as launching and developing hotels globally, Phillips is one of the Co-Founders of Earth Hotels a sustainable, tech-forward and design centric hotel concept.

Phillips is also an expert in the food & beverage sector and was behind several successful concepts including Hard Rock Live Orlando and Noire the Middle East’s first Dinner in the Dark restaurant. He is also the Co-Founder and former CEO of SugarMoo Desserts, Dubai’s first online dessert delivery bakery that has expanded from a home grown UAE concept to a popular regional brand in multiple countries including KSA & Oman.

He holds a Bachelor of Science in Business Administration and an MBA in Organizational Management.

Thai Airways files for bankruptcy protection and ticket holders will have to wait six months for refunds

Industry News: 1st June 2020

Thai Airways has filed for bankruptcy protection and ticket refunds will take at least six months, according to industry observers.

Its fleet has been grounded since late March and there are thousands of passengers waiting for refunds of their tickets. But under Thai law bankruptcy protection, also known as Debt Rehabilitation will leave ticket holders with a long wait.

The airline begin a programme of replacing its aging 80 aircraft fleet two years ago but has been debt laden for years. It has 74 international destinations.

Thai Airways website has been updated to reveal its regional operator THAI Smile goes back into service this week, serving some domestic routes. Thailand has escaped the worst of the pandemic idetfying its first case in January – a woman from Wuhan province in China – in early January.

But despite some criticism of the government there have been just over 3,000 confirmed cases and 62 deaths. And even though some observers suspect these figures are an underestimate, the country has certainly escaped quite lightly. International arrivals from all destination were finally implemented on April 3, 2020.

In October 2019, Thai Airway’s had a debt burden of 300 billion baht (about US9bn) prompting a deputy transport minister to ask ‘how serious the airline’s executives were in dealing with the worsening financial situation?’[46] Thai reported a net loss of 4.68 billion baht (US$147m) in the third quarter of 2019 and a 10.91 billion baht (US345mn) net loss for the first nine months of 2019.

Thai’s president offered support saying: ‘Such losses were normal for airlines amid fierce competition and price dumping to win customers.”

 
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Emirates chief says Covid recovery could take four years

Industry News: 1st June 2020

Emirates Airline President Tim Clark said on Monday it could take the airline four years to rebuild its network that has been decimated by the coronavirus pandemic.

He was speaking during the opening session of three days of webinars and conferences organised by Arabian Travel Market, which went virtual after pandemic restrictions in Dubai. 

“I think probably by the year 2022/23, 2023/24 we will see things coming back to some degree of normality and Emirates will be operating its network as it was and hopefully as successfully as it was,” he said in the webcast interview.

His interview came less than 24 hours after his airline announced it plans to cut jobs due to the COVID-19 pandemic, but had not given numbers.

Emirates issued a statement yesterday saying: “We have looked at all of the possible scenarios in order to maintain our business operations, but have come to the conclusion that unfortunately we have to say goodbye to some of the wonderful people who have worked for us.”

Emirates employs more than 100,000 people and operates a fleet of 270 wide-body aircraft. In March it confirmed salaries would be cut between 25 and 50 per cent after the fleet was grounded.

“The current pandemic has impacted many industries around the world,” said Emirates in its release.

Emirates had already said on May 10 that it would take at least 18 months for travel demand to return to “a semblance of normalcy”, even after reporting windfall profits before the pandemic.

The carrier had suspended flights on March 22 before resuming certain services two weeks later.

Last week, it began operating scheduled, but partial, services to a number of airports, mostly European

The International Air Transport Association (IATA) forecast in April that air traffic in the Middle East and North Africa (Mena) will fall by more than half this year.

 
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H.E. Khalid Jasim Al Midfa

ITSC 2019 Speaker
H.E. Khalid Jasim Al Midfa
Chairman
Sharjah Commerce and Tourism Development Authority

His Excellency Khalid Jasim Al Midfa brings over 15 years of dynamic professional experience in various commercial, tourism and economic fields in Sharjah.

Under his leadership, the Sharjah Commerce and Tourism Authority (SCTDA) has achieved many successes at both international and local levels, becoming a major cornerstone of the emirate’s tourism development efforts. Al Midfa has taken the emirate’s events and forums to even higher standards. Further cementing his commitment to taking Sharjah’s tourism success to new heights, Al Midfa continues to play key a role in the execution of the new tourism strategy that aims to attract 10 million visitors by 2021; including SCTDA’s adoption of four strategic pillars.

Beside his responsibilities as the Chairman of SCTDA, Al Midfa is also a member of the Sharjah Executive Council, the Chairman of the Higher Committee of National Day Celebrations in Sharjah and the Vice Chairman of the Board of Directors for the Sharjah International Marine Club. Prior to taking on the role of SCTDA Chairman, Al Midfa served in a senior administrative role at the Sharjah Airport Free Zone.

Dr. Abed Al Razzaq Arabiyat

ITSC 2019 Speaker
Dr. Abed Al Razzaq Arabiyat
Managing Director
Jordan Tourism Board

Dr. Abed Al Razzaq Arabiyat is the current Managing Director of the Jordan Tourism Board; the leader in positioning and promoting Jordan as the destination of choice in international markets.

Prior to his position at the Jordan Tourism Board, Dr. Arabiyat filled the position of Finance Department Director at the Telecommunications Regulatory Commission as well as previously holding that position and the position of Director of Administrative Affairs at the Commission simultaneously.

Preceding that, Dr. Arabiyat worked in several ministerial positions including; Serving in the Financial Department at the Ministry of Planning before moving on to becoming the Head of Auditing as well as Financial Manager at the Ministry of Tourism and Antiquities before moving on to becoming the Financial & Administrative Manager for the Tourism Development Project ( JICA)

Dr. Arabiyat holds a PHD in Finance from the Amman Arab University for Graduate Studies, a Masters degree in Banking and Financial Science from the Arab Academy for Banking and Financial Science and a BA in Public Administration and Political Science from the University of Jordan.

H.E. Saleh Mohamed Al Geziry

ITSC 2019 Speaker
H.E. Saleh Mohamed Al Geziry
Chairman
Ajman Tourism Development Department

His Excellency Saleh Mohamed Al Geziry is Director General of Ajman Tourism Development Department (ATDD) in Ajman, UAE.

Mr Al Geziry, a seasoned marketing professional who possesses a wealth of global tourism experience, is widely- known in the UAE tourism industry for his exceptional leadership skills, as well as his unique ability to identify and maximize growth opportunities.

Mr Al Geziry, who was announced to be ATDD’s Director General in May 2017, is responsible for strategically strengthening Ajman’s economy through attracting tourists and inward investment into the emirate while delivering Ajman’s tourism vision for 2021.

Prior to joining ATDD, Mr Al Geziry held executive leadership positions, with increasing responsibility, at Meraas, a Dubai-based holding company whose destinations includes City Walk, The Beach, Boxpark and Blue waters, a man-made mixed-use island off the coast of Jumeirah Beach Residence, among others. In his capacities as Director of Hospitality and Vice President of Retail Marketing, Promotions and Recreations, Mr Al Geziry led several world-class projects and was responsible for overseeing the expansion of the company’s portfolio in the hospitality and retail sector.

Early in his career, Mr Al Geziry spent more than a decade marketing Dubai’s tourism industry as part of his role as Director of Overseas Promotions and Inward Missions at The Department of Tourism and Commerce Marketing (DTCM), where he developed and implemented successful tourism initiatives that helped to position Dubai as a global business and leisure destination.

During his tenure at DTCM, Mr Al Geziry led high-profile international delegations and organized more than 100 exhibitions and road shows across diverse geographies. He also managed a wide variety of marketing campaigns, including Kids Go Free, a summer promotion that encouraged the growth of family tourism, while overseeing the activities of DTCM’s overseas offices, and serving as a spokesperson for the establishment.

Mr Al Geziry is a winner of the Dubai Government Excellence Programme Award and was a member of the International Promotions Committee for the National Council of Tourism and Antiquities.

He holds a BBA in Marketing from the American University in Dubai and an Executive Diploma in Public Administration from the Lee Kuan Yew School of Public Policy, Republic of Singapore.

H.E. Marwan Jassim Al Sarkal

ITSC 2019 Speaker
H.E. Marwan Jassim Al Sarkal Executive Chairman Sharjah Investment and Development Authority

Marwan Al Sarkal was appointed Chief Executive Officer (CEO) of Shurooq in 2009 at the time of its establishment as per the Emiri Decree no.2 of 2009 that was issued by His Highness Sheikh Dr. Sultan bin Muhammad Al Qasimi, Member of the Supreme Council and Ruler of Sharjah. In his capacity as CEO, he intensified efforts to drive and lead the investment and cultural growth and development of Sharjah.

H.E. Marwan bin Jassim Al Sarkal is Executive Chairman of the Sharjah Investment and Development Authority (Shurooq), an entity tasked with leading the continued transformation and economic diversification of the emirate of Sharjah.

Operating under the wise directives of His Highness the Ruler of Sharjah, and under the vision of Sheikha Bodour bint Sultan Al Qasimi, Chairperson of Shurooq, HE Marwan bin Jassim Al Sarkal played an integral role in transforming Sharjah’s economic infrastructure, diversifying markets and facilitating new investments by leading projects and partnerships across major sectors such as tourism, healthcare, environmental, logistics, real-estate, retail and light manufacturing.

Al Sarkal has spearheaded all the major infrastructural projects and key partnerships at Shurooq, initiating the development of its portfolio of projects, initiatives and partnerships estimated at a total value of more than AED 10 billion (more than USD 2 billion), and covering Sharjah’s western, central and eastern regions.

His creative, innovative thinking and ambitious drive, rooted in the emirate’s traditions, has enabled Shurooq to adopt worldclass standards in providing an array of services and infrastructural facilities to attract investors from the UAE, the Middle East, and beyond.

Issam Kazim

ITIC Speakers
Issam Kazim
Chief Executive Officer
Dubai Corporation for Tourism and Commerce Marketing

Issam Kazim is the CEO of Dubai Corporation for Tourism and Commerce Marketing (DCTCM), which was established in December 2013 as an affiliate of Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism).

Having built and developed DCTCM’s team from the ground up, as well as its large network of international offices, Kazim leads all activities vis-à-vis the branding, promotion and marketing of the emirate of Dubai. He is instrumental in negotiating and facilitating global partnerships and plays an integral role in the development of relationships with industry stakeholders, partners and investors that contribute to the overall growth in visitation to the city. He also regularly acts as a key media spokesperson and the face of Dubai Tourism for events, presentations, interviews and visiting VIP delegations, influencers, public personalities and government bodies.

Kazim’s accomplishments since taking up his post at DCTCM in February 2014 include developing innovative destination tools and dynamic digital platforms to enhance the visitor experience in Dubai. He has also played a pivotal role in facilitating high profile broadcast productions such as Amazon Prime’s The Grand Tour, as well as other initiatives that have helped showcase Dubai as a ‘must-visit’ destination. Kazim has also initiated collaborations with A-list celebrities including an award-winning #BeMyGuest campaign featuring Bollywood superstar Shah Rukh Khan.

Kazim previously worked as Director of DXB Live and Commercial at Dubai World Trade Centre (DWTC), and successfully launched strategic live events including Dubai Music Week.

Ben Lock

ITSC 2019 Speaker
Ben Lock
SENIOR DIRECTOR
HEAD OF INTERNATIONAL AFFAIRS

Ben has over 20 years experience in communications at world leading agencies with a particular focus on building and managing international corporate reputations.

Ben leads Edelman UK’s International Affairs practice which provides strategic communications consultancy to clients looking to build, enhance or protect reputations across multiple markets. These clients encompass a mix of NGOs, government agencies, foundations, philanthropists and sovereign state-owned bodies.

Ben has a particular focus on developing compelling narratives and strategic campaigns to support international governments enhance their economic development ambitions across multiple markets.

Ben has run major international communications campaigns for destinations including Chile, Canada, Tunisia, Morocco, Armenia and Dubai.

Prior to joining Edelman, Ben was Head of Issues and Crisis for Ogilvy PR London.

Final list of speakers revealed for the future of travel & tourism Middle East conference

Industry News 29th May, 2020

This week HE Issam Kazim, CEO of Dubai Corporation for Tourism and Commerce, has confirmed his attendance at a conference considering the future of travel and tourism in the Middle East.

The event – part of Arabian Travel Market’s three-days of webinars and conferences – will discuss sustainable investment measures for the region’s travel & tourism sector alongside strategies to restore travellers’ confidence and move forward post-pandemic.

He will talk about his vision for Dubai’s success alongside leaders from across the region:

Panel Discussion: Initiatives to revive the travel and tourism industry and secure sustainable investment in the region?

Moderator: Rajan Datar, Presenter and Broadcaster BBC

Speakers

  • HE Marwan Bin Jassim Al Sarkal, Executive Chairman Sharjah Investment and Development Authority
  • His Excellency Khalid Jasim Al Midfa, Chairman, Sharjah Commerce and Tourism Development Authority (SCTDA)
  • HE Saleh Al Gezeiry, Director General for Ajman Tourism
  • Mr. Majed M. Alghanim Tourism & Quality of Life Managing Director, Ministry of Investment, Saudi Arabia 
  • Mr. Nicolas Mayer, PWC Industry Leader Hospitality and Tourism EMEA & Managing Partner Global Center of Excellence Tourism & Hospitality

This is one of three sessions on the day and you can be part of the event with free registration.

Restructuring to Attract Sustainable Investment and Customers in the New World Order.

Register HERE

READ MORE ABOUT OUR CONFERENCE HERE

READ MORE ABOUT Arabian Travel Market’s Virtual Programme 1 – 3 June , 2020 HERE

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