Puneeta joined Kenya Airways in 2003 and has since contributed in various roles, now excelling as the Key Account Manager for Leisure Sales in the UK. Responsible for driving revenue growth, enhancing customer satisfaction, and building lasting client relationships, Puneeta leverages a deep understanding of client needs along with a strategic approach to account management to deliver customized solutions and exceed sales targets.

Previously, as Reservations and Sales Supervisor for the UK and Europe, Puneeta built a strong foundation in sales and customer service, skillfully managing high-demand call center and fostering client loyalty.

She holds an IATA/UFTAA International Travel & Tourism Management Diploma and is an IATA-certified trainer. She is also accredited in Customer Service and has completed various other professional development courses.